FAQ

Praying mantises are solitary predators in the wild and aren't ever truly communal. This doesn't mean you can't do it, though. Follow these rules to optimize a communal mantis setup: - Don't house highly aggressive species together (Sphodromantis, Pnigomantis, etc). - Give each mantis sufficient space and perching areas. - Keep an abundance of food in the enclosure. - Keep similarly sized mantises, and same sex, together. Ultimately you only do a communal if you are willing to possibly lose some of your mantises.

We ship to all of the US (except Hawaii) from Jacksonville, FL and use USPS 2-3 day priority (usually $14-$25) or priority express (usually $35-$50). EXPECT DELAYS DURING PANDEMIC. All packages contain insulation and temp control packs which are included in the shipping cost. Packages are usually shipped on Mon-Wed for priority and Mon-Thu for express.

Once an order has been packaged, any cancellation will incur a $10 fee for time and shipping materials. However, if the package has already been picked up or dropped off to the post office there are no refunds or exchanges except for those that apply to the Live Arrival Guarantee.

If you receive a bought mantis that is dead on arrival (DOA) and meets the conditions for the Live Arrival Guarantee, take a few pictures and/or a video (preferred) and email or Facebook message them to me. You do not have to pay for the replaced mantis, but you do have to cover all related shipping costs. If the species you ordered is no longer available, you will be offered another species or refunded the cost of the mantis. Live Arrival Guarantee Conditions: - Must use priority express shipping option. - Package must be accepted on first delivery attempt. Packages left outside at the mercy of the elements are not guaranteed. - Weather at addressed area must be between 45-90 degrees Fahrenheit on delivery day. - Any exceptions that are stated for specific species due to sensitivity, cost, or custom requests also apply.

If ordering a mantis(es), it can take up to three days to process before shipping. You can't always just ship a living animal at a moment's notice. I want to make sure your mantis is fed and I dont suspect an imminent molt, among other things. If purchasing JAX Mantis merchandise, it can take up to a week before your things are shipped out because they are made to order by a third party distributor.